Isu tinofunga zvakanyanya kunaka, senzira yekuita kugadzirwa, kwete chigadzirwa pachacho. Kuti tivandudze hunhu hwedu hwese kusvika padanho repamusoro, kambani yedu yakatanga mushandirapamwe mutsva weTotal Quality Management (TQM) muna 1998. Takabatanidza maitiro ega ega ekugadzira mufuremu yedu yeTQM kubvira ipapo.